Cancellation of movie tickets

I made an erroneous booking with Movies @ Monte Casino and wished to cancel it. This cancellation is four (4) days in advance.<br> <br> First issue.<br> I tried to contact the 086 number provided in confirmation the email and I am told that the number doesn't exist. Remove this number from the confirmation email if the number is not in use anymore, as it is misleading.<br> <br> Second issue.<br> The second number was answered by a man who clearly hadn't had his morning cup of coffee. Please man your phones with friendly, morning people.<br> <br> I asked if I could cancel the tickets, and was told that the only way I could cancel the tickets and get a refund was to personally come to Monte Casino with the reference number and my credit card.<br> <br> I understand that giving credit card details over the phone is a risk, but driving to Monte Casino to cancel two (2) movie tickets is a huge inconvenience. This is a waste of my time and, what I feel is, unnecessary travelling costs.<br> <br> I urge Movies @ Monte Casino to upgrade their booking system in general and with respect to cancellation of tickets. We live in the twenty first century and you cannot cancel two (2) movie tickets and refund me online... unacceptable!