Being ignored trying to query on a multiple transaction done on my bank account.

I was at Montecasino over a month and I went over to the deli go make a card purchase of some small, but the lady made so much transaction, saying they won't go off after I had asked her. But I have being contacting the casino so many times trying to get an reimbur*****t, but to no assistance, if you call you end up being transferred back and forth till your call is hung up, you send emails the relevant people never respond, leaving you feeling like a fool. Kopa chelete yame, pay back the money, asseblief!!!!