OK
Oscar K

1 reviews | Active since Jan 2014

09 Jun 2015, 15:10

Being accused of *****ing chips at a table

On Saturday the 6th I arrived at Monte casino to play roulette after loosing a lot of money I switched tables everything went well for about 30 mins. All of a sudden a security guard came behind me and asked that I stop playing and follow him to the interview room. Upon my arrival I asked what I was there for and no one could answer me, about half an hour later the assistant manager came to the room and asked me to step out so they can view the footage and about 3 mins later I was called back into the room and told that they thought I was *****ing chips and the person watching the footage had made a mistake. I immediately cashed out my chips and left the casino. I am disgusted by the fact that when I start winning my money back I'm interrupted by petty mistakes made by *********** staff working there. Further more there was a group of people trying to pick pocket people in the casino yet there aren't kicked out or interviewed. I'm disgusted by this casino and wouldn't recommend to anyone else as you are at risk of being pick pocketed and the staff who watch the cameras are completely ***********.

0
Replies (2)
Montecasino
Montecasino's reply09 Jun 2015, 16:20
Official
Hello okay2014,

Thank you for raising your concerns via Hello Peter. We have forwarded this matter to our head of security for investigation.

They will contact you with feedback as soon as possible.

Kind regards,
Relationship Marketing team
OK
Oscar K's update05 Dec 2018, 17:41
Reviewer Update
3 Years later still no call or feedback whatsoever