Bag got ******

My girlfriend and I was at the Magic Company playing games, I hung my bag on the seat of the bikes we were playing on, sitting on the strap. Someone came up behind us and stole my bag. When I asked the people who works there if they have cameras, they responded yes. I demanded to see the camera footage, where as I got a reply that they do not have a key for the camera room. Correct me if I am wrong, but should someone on duty not have this with them at all times, to prevent things like this happening? They took down my details, to let me know the following day if they could find anything, this to me is useless, if you do not act immediately what is the use?

The lost and found security of the casino itself was much more helpful. But nothing came of it. I got a phone call the following day saying they could not see anything of the cameras. Really...??? I would very much like to see the footage. The Schlep of having to replace all my cards, ID, Drivers, etc is such a pain in the ass, not to mention that my brand new phone was in that bag which the insurance now claims was not yet active on my insurance, which is a whole other complaint on it's own.

I would like to know if this sort of thing happens often at Monte Casino, and if so, why are they not acting quicker and why are the cameras not working??