Bad communication, unprofessional

The cashier swiped R18k instead of R1.8k. They said accounts would have to approve the reversal, which is strange since usually a reversal is done immediately on a card machine. I sent them my banking details immediately but did not here anything back from them. I had to follow up during the week with no response or even sincere apology or sense of urgency from them to correct the mistake. Bad communication from their side even though I tried to give them the benefit of the doubt and time to correct the error. Still don’t have my money.