mC
michelle C

1 reviews | Active since Jul 2011

22 Dec 2016, 09:04

Baby changing facilities

<p>Hi Monte. My family and I joined you for the worst birthday dinner last night - I will be writing a separate review on John Dory's but my issue with you is your baby changing facilities. We were having dinner at John Dory's and the only baby changing room you had available was in the bathrooms near the main entrance (so I was told by your staff) which is a big walk from your piazza area. It was also raining heavily last night which meant I needed to take my little on out in the rain to cross the piazza just to get to your changing room - why don't you have these facilities available in the piazza area? Finally make it to the baby changing room but there is no changing mat in sight - only a hard piece of cold granite for us to change our baby on?? SUPER FRUSTRATING!!</p>

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Replies (1)
Montecasino
Montecasino's reply23 Dec 2016, 10:34
Official

Good day babylove1

Thank you for your feedback via Hello Peter.

I am pleased to hear that our Property Manager contacted you and that you are satisfied with the feedback that you received.

Thank you once again for giving us an opportunity to address this matter.

Kind regards,

Relationship Marketing team