Empty promises

<p>We went there for a food and wine show in March this year. There I bought 6 bottles of wine (just over R600.00) paid in full, it was supposed to be sent to me. Still today I have not received any wine. When I asked when I will get it, no one answers me. DISGUSTING!!!!!!!!!!! I also won a overnight stay that night for me and my husband, Jackey Leach (I think she is the GM) asked me when we want to go. I gave her a date and so they were fully booked at the time. I then asked her to give me dates because every date I asked for was not available. We finally got to a date, only to get an email a few (i think it was more than 'n few) days later saying that this date is no longer available. I think this is UTTERLY shocking. Having been in the hospitality business for many years, I have not come across anything like this. Incompetence does not even get close to explain this place. They truly need new people there, it is a stunning venue, but it does not help if management is ***********. It is frustrating!!!!!!!!!!! and DISGUSTING!</p>