****** Moments

We went for a holiday at Montagu springs in July of 2023 from the 13th until the 17th. The Saturday evening 15th of July clothes and swimming towels were hung on the line to dry as the kids went swimming that day. We were booked in at the Villas right next to the border of the resort up the mountain. The next morning the clothes and towels were gone. We reported this to the office and Ruth, one of the managers took doen the details of the incident and our contact details - which they should have had as I made the booking) ND promised to get back to us during that same following work week. It's been 3 months now and we have not heard another word from Montagu Springs, no formal apology, reimbur*****t, voucher, phone call, email, nothing. Back in 2019 was the first time I went to the resort, and I had a beautifully perfect time, at the same set of units, the Villas, and without any issues, thus year we went again, but I will never go back or recommend anyone else to go, their humane aspect is non existent.