House broken into at Avalon Springs with no compensation.

So with no luck or response from the hotel, after they have ignored my emails and deleted my reviews I've left. I'm only left to post this here.

I'm not going to let this one go.

Avalon Springs Resort you've got some real explaining to do.

This past weekend, my friends and I booked your accommodation. We paid R 6 600 for your highly recommended self catering houses.

We arrived late on Friday around 10pm. Settled in and went down to our jacuzzi, which is on the same premises as our house a few metres away, we still locked up everything anyway despite the security you claim to have walking around for our safety and took our room key with us, only to go back to the house a few hours later to find my bedroom window, WIDE OPEN, our house got BROKEN into. The window could not close which meant either the window was broken all along and that wasn't disclosed with us, or it's someone that knows exactly how to un***** your slide windows that can only be opened from the inside. My phone got ******, my friends phone, a toiletry bag with Calvin Klein cologne, even our juice out the fridge and a wallet, that they tried to clean out because we got notified by the bank that verified someone was using his card and blocked the pin.

We went though two security gates, a check in at the front desk of the hotel and got specific armbands (red in colour) to allocate where we stay and assured us that no one is allowed to enter our area without this armband. No staff in the area after 11pm besides security. So how did this happen?

Not only was our safety at risk, but the time frame that this was all done in, means we were being watched, our every move, at a place where we supposed to feel safe and relaxed. Our privacy completely voilated.

Your lack of empathy and blatant nonchalant behaviour towards this situation is highly disappointing.

The fact that your GM sent someone to deliver the message that he is aware of the situation but can only compensate us if we have insurance on our phones is appalling. Is this the way you look after your guests spending their hard earned money at your resort? How sure are you that every guest that walks through your door will have insurance on their items? The police came through, yes sure, but they agreed that without insurance and living 3 hours away from the resort would prove difficult to make each court case and we would most likely not get our items back by that time anyway.

Above all we barely got an apology and still got asked to settle the R60 tourism levy at check out, after everything we have been through.

My phone is brand new and on contract. That means I have to pay for my phone every month for the next two years, for nothing. A little compensation would have been appreciated.

Highly dissatisfied and disappointed in your service.