Horribly run place by individuals with horrible customer service.

Such a ****ing horrible stay. This was booked for my spouses birthday and a much needed relaxing holiday after a terrible year.

I was not advised ahead of time that the services and facilities would not be available due to covid restrictions which is horrible as we booked the place based on those details. We were not compensated in any way for this. Also upon arrive the place was super dirty and didn't look anything like the pics posted on the site. I called the front desk and was advised there's nothing they can do besides maybe move me to a different unit, until the general manager is in but I should stay the night as it will be free. The next day the general manager Lisa called but was not given the details I had explained to the woman the previous afternoon. Lisa was so horribly rude and unprofessional, I don't even have words! I advised her of my concerns regarding the misleading website and the false advtersisng as well as the dirty premises and all she had to say in response was that I can check out seeing as I don't seem to be happy with the booking but she will have to charge me in full for the nights stay and then refund the rest. I explained to her that I queried it the afternoon before and was advised the nights stay would be free.

Such horrible horrible service and for a general manager to be talking down to a paying customer is just absolutely putrid service!

This seriously needs to be looked into as customers pay their hard earned money for something that is falsely advertised.

I would really like someone to actually get back to me about this and rectify it in some way.