Their service is very bad

I moved into one of their flats in February 2015 and they had given incorrect information from the onset. I was unhappy with their service from the beginning and had numerous arguments with Promise Didie but I could not withdraw as I was desperate for a place. I was told their lease starts from 6 months and they have prepaid electricity at Waterfall Heights 82. After paying the deposit and rent Promise then said they have no 6 months lease agreements and no prepaid electricity. Then reported a defect with the floor on moving in, they never came to fix it, after advising them that it was dangerous for us and we could hurt from it. I moved out on 29 January, exit inspection and keys handed over on 2 February with the Facilities happy with the unit saying \it's pretty much in the same condition we gave it to you in\". I still have not received my deposit back. I had called and was told there's a lot that had to be fixed in that unit, which is a lie as my sister lives upstairs and no one went there to fix anything. I still await my deposit. Nikki first though I was still occupying the unit, but then changed to say there were things fixed after telling her I moved out already."