Mont Aux Sources - 1 to 2 Star accommodation

I booked three chalets (from Australia for family reunion in SA after 3 years) for 27 -29 December 2024 which turned out to be a disaster. Late check in (4-5 hours late), rooms were not cleaned, and toilet was not working. No wifi. I almost wanted to book an additional night or two, however did not. There was no offer to compensate the poor service and mismanagement of this facility.