Extremely bad service and attitude

I paid R220000 for a gate. I never received an invoice which apparently is supposed to be the guarantee too. I call and leave messages and send text messages and never receive the courtsey of a reply. The only time the man has spoken to me is when I've threatened reporting him which to date I have not done. My gate is faulty again, same problem as before. I was promised the guys would come in Wednesday, no show. I phone the office to speak to speak to Paul and Rudi comes on the phone. He rudely andcondescendingly tells me my gate is out of warranty. Since when? He also only now for the first time tells me my gate must be serviced once a year. Never heard this before. I'm still waiting for a remote that was promised to me 5 mobths ago. Today he tells me yes the place where he bought the remotes is closed. No phone call. No feed2. No information. Rudeness prevails. R22 000 for a gate that has NEVER worked properly. How disgusting is this. Service? What service? I am so angry.