Monroe Shocks

Monroe shock absorbers need to change their name to no more no more. They don’t seem to need sales anymore. Ordered shocks in March and still waiting. Make false promises when they coming and don’t even stick to it. Most companies have air freight but not Monroe they rather keep you waiting. How nice it would be to work for a company that does not need sales.

i brought new shocks for my hyundai i20 2013 8 months ago and then the left shock was climbing off from the pressed in rubber and then when i wanted to report it they told me it is not the correct shocks for my car which i dont understand because they give you new shocks once you supply youre vin number and then when i phoned the offices i get told there is no one to help me because there is only one person that handles it and everytime i phone back he is on leave

Would not recommend to anyone On 6th June I had a new set of Monroe shocks fitted front and back with new shock mountings at a superquick(their service was superb) I noticed the car was floating on the road and the tracking seemed to be off. I thought maybe the shocks needed to settle and continued driving. Car was very unstable on corners and open road. I went to super quick to check the alignment which was fine. After making a call to a Monroe reseller to enquire about possible problems and solutions it came to light that it had happened before on other polo's the same model as mine. I had to buy new shocks due to the car being unstable on the road. I took the Monroe shocks back to the original super quick and asked the manager to get the rep to contact me. It is now 3 weeks later and no response from Monroe. Very disappointing and expensive exercise. Would not recommend to anyone.

I wrote in regarding Monroe shock absorbers, Midas Waterval, and the rep Michael who just chose to give me the finger, after I was given the 2 left shocks and made to pay again for the right side shock. No word from him just the lady who assisted and advised that it’s a no go from Monroe. No call from Monroe, or the rep just a cold hard middle finger, saying you bought it, we might have put in the wrong product in the box but you bought it, thanks for your money here is no service. This really puts a really sour taste in my mouth as I feel robbed and you guys are just laughing it off.

I recently bought my Monroe shocks for my Honda Civic 1.5 2004, from Discount Midas Waterval, parts no. 16471 and 16472. I took the parts went home to fit. Firstly the holes on the shocks for the bolts are smaller than the Honda’s original bolt, so you always have to make the hole bigger first and fit the bolt to make sure that it goes through. We prepped the holes and than discovered that we were given 2 left shocks. We fitted the left shock and the next day went back to Midas to inform them of this incorrect part. Manager refused to hear me out because we had altered the shock by making the whole slightly bigger. I informed him that yes we altered the part but I didn’t think I would be given to left shocks, I asked that we share this mistake and if he cannot take the shock back he atleast give me a discount on another shock, since I needed the right shock. He told me I must speak to Monroe it’s not their fault and that you guys would never accept the shock I wanted to return, and it didn’t matter that I was given the wrong shock even though the box says it’s a right side shock. The salesperson gave me a R200 discount on the 3rd shock that I had to purchase and sent me along. I would like to get a response from Monroe or you he agent as to how do we proceed with this. I left the shock at the shop and went home. I was told an agent would contact me and give me a verdict. This was on the 27th July. The rep from Monroe (Michael) has on the 4th of August 2022, said No! can’t help. I really feel cheated Regards Vuyo Ndandani 0745375137 ndandanivuyo@yahoo.com

Had a problem with a new set of shock that did not last 2000km or a week of use. Spoke to the rep and dealers and to a technical service manager to replace these. To date have had no feedback or reply on what they are doing to replace these. Disgusting service from Monroe and their installation partners supa quick. I do not recommend that anybody fit this junk to their cars.

Fitted new shock absorber s on my car last week. Today 8 days later and 1496 km later both front shock absorber s are stuffed. The spot welded retaining tabs have broken off. The dealer Supaquick says he is not responsible as it's our roads. Real junk will never recommend these to anybody. And the after sales service is non existent.

Monroe shock's what a joke. Had a set fitted originally 15 months ago on my Honda CR-V 35000 km and kaput. My original Gabriel's 3 years 100000km . New set of Monroe's installed 1000km and they are making a noise. Worse than my old set. Installer blaming bad roads. Jokes aside not impressed by these not recommending them to anybody.

Due to previous experience I decided to replace my front shocks with Monroe OE spectrum when I experienced trouble . due to a leak. I had them replaced on my Chevy Aveo LT and afterwards decided to replace the rear shocks also with Monroe as a set for the car. I discovered that the front Shocks are ordinary OE and NOT the spectrum I ordered. Monroe ordered a set from America as this type are not available in South Africa. Due to the lock down it is still not available but on order. I then decided to make a good job and had all 4 tyres replaced with Firestone Journey tyres. This I did in March 2020 just before the lock down On my way home I was disgusted with the comfort of my vehicle and found that she is hard to control and rides very bumpy. After 3 000 km I contacted Firestone during Level 2 and made an appointment with the rep. After careful inspection of tyres the rep replaced two tyres which showed unusual wear after this period.Even after deflating tyres to 1,8Bar the car just kept on riding bumpy which made me decide to contact Monroe. Monroe advised me that the shocks are in the PE Harbour and will be available one or another time. Firestone advised me that the shocks of the car is extremely hard which is the cause of the bumpy ride. Over the past weekend I just had enough of this bumpy ride and replaced the rear Monroe shocks with the old KYB shocks and what a difference on the riding comfort of my vehicle As soon as possible I am going to replace the front shocks also with KYB when available\ PLEASE do NOT support Monroe with their so called Original Equipment Shocks as they are definitely NOT up to standard for south African roads, give a very bumpy ride and not comfortable at all. This I can prove with the KYB shocks I installed and cancellation of the OE spectrum Monroe shocks I have never been so disgusted with shocks in all my life and will not support Monroe any more

Monroe shock absorbers need to change their name to no more no more. They don’t seem to need sales anymore. Ordered shocks in March and still waiting. Make false promises when they coming and don’t even stick to it. Most companies have air freight but not Monroe they rather keep you waiting. How nice it would be to work for a company that does not need sales.

i brought new shocks for my hyundai i20 2013 8 months ago and then the left shock was climbing off from the pressed in rubber and then when i wanted to report it they told me it is not the correct shocks for my car which i dont understand because they give you new shocks once you supply youre vin number and then when i phoned the offices i get told there is no one to help me because there is only one person that handles it and everytime i phone back he is on leave

Would not recommend to anyone On 6th June I had a new set of Monroe shocks fitted front and back with new shock mountings at a superquick(their service was superb) I noticed the car was floating on the road and the tracking seemed to be off. I thought maybe the shocks needed to settle and continued driving. Car was very unstable on corners and open road. I went to super quick to check the alignment which was fine. After making a call to a Monroe reseller to enquire about possible problems and solutions it came to light that it had happened before on other polo's the same model as mine. I had to buy new shocks due to the car being unstable on the road. I took the Monroe shocks back to the original super quick and asked the manager to get the rep to contact me. It is now 3 weeks later and no response from Monroe. Very disappointing and expensive exercise. Would not recommend to anyone.

I wrote in regarding Monroe shock absorbers, Midas Waterval, and the rep Michael who just chose to give me the finger, after I was given the 2 left shocks and made to pay again for the right side shock. No word from him just the lady who assisted and advised that it’s a no go from Monroe. No call from Monroe, or the rep just a cold hard middle finger, saying you bought it, we might have put in the wrong product in the box but you bought it, thanks for your money here is no service. This really puts a really sour taste in my mouth as I feel robbed and you guys are just laughing it off.

I recently bought my Monroe shocks for my Honda Civic 1.5 2004, from Discount Midas Waterval, parts no. 16471 and 16472. I took the parts went home to fit. Firstly the holes on the shocks for the bolts are smaller than the Honda’s original bolt, so you always have to make the hole bigger first and fit the bolt to make sure that it goes through. We prepped the holes and than discovered that we were given 2 left shocks. We fitted the left shock and the next day went back to Midas to inform them of this incorrect part. Manager refused to hear me out because we had altered the shock by making the whole slightly bigger. I informed him that yes we altered the part but I didn’t think I would be given to left shocks, I asked that we share this mistake and if he cannot take the shock back he atleast give me a discount on another shock, since I needed the right shock. He told me I must speak to Monroe it’s not their fault and that you guys would never accept the shock I wanted to return, and it didn’t matter that I was given the wrong shock even though the box says it’s a right side shock. The salesperson gave me a R200 discount on the 3rd shock that I had to purchase and sent me along. I would like to get a response from Monroe or you he agent as to how do we proceed with this. I left the shock at the shop and went home. I was told an agent would contact me and give me a verdict. This was on the 27th July. The rep from Monroe (Michael) has on the 4th of August 2022, said No! can’t help. I really feel cheated Regards Vuyo Ndandani 0745375137 ndandanivuyo@yahoo.com

Had a problem with a new set of shock that did not last 2000km or a week of use. Spoke to the rep and dealers and to a technical service manager to replace these. To date have had no feedback or reply on what they are doing to replace these. Disgusting service from Monroe and their installation partners supa quick. I do not recommend that anybody fit this junk to their cars.

Fitted new shock absorber s on my car last week. Today 8 days later and 1496 km later both front shock absorber s are stuffed. The spot welded retaining tabs have broken off. The dealer Supaquick says he is not responsible as it's our roads. Real junk will never recommend these to anybody. And the after sales service is non existent.

Monroe shock's what a joke. Had a set fitted originally 15 months ago on my Honda CR-V 35000 km and kaput. My original Gabriel's 3 years 100000km . New set of Monroe's installed 1000km and they are making a noise. Worse than my old set. Installer blaming bad roads. Jokes aside not impressed by these not recommending them to anybody.

Due to previous experience I decided to replace my front shocks with Monroe OE spectrum when I experienced trouble . due to a leak. I had them replaced on my Chevy Aveo LT and afterwards decided to replace the rear shocks also with Monroe as a set for the car. I discovered that the front Shocks are ordinary OE and NOT the spectrum I ordered. Monroe ordered a set from America as this type are not available in South Africa. Due to the lock down it is still not available but on order. I then decided to make a good job and had all 4 tyres replaced with Firestone Journey tyres. This I did in March 2020 just before the lock down On my way home I was disgusted with the comfort of my vehicle and found that she is hard to control and rides very bumpy. After 3 000 km I contacted Firestone during Level 2 and made an appointment with the rep. After careful inspection of tyres the rep replaced two tyres which showed unusual wear after this period.Even after deflating tyres to 1,8Bar the car just kept on riding bumpy which made me decide to contact Monroe. Monroe advised me that the shocks are in the PE Harbour and will be available one or another time. Firestone advised me that the shocks of the car is extremely hard which is the cause of the bumpy ride. Over the past weekend I just had enough of this bumpy ride and replaced the rear Monroe shocks with the old KYB shocks and what a difference on the riding comfort of my vehicle As soon as possible I am going to replace the front shocks also with KYB when available\ PLEASE do NOT support Monroe with their so called Original Equipment Shocks as they are definitely NOT up to standard for south African roads, give a very bumpy ride and not comfortable at all. This I can prove with the KYB shocks I installed and cancellation of the OE spectrum Monroe shocks I have never been so disgusted with shocks in all my life and will not support Monroe any more