BAD ATTITUDE & SERVICE

In Feb 2015 I made inquiries at ****** Manor as a wedding venue & subsequently booked it for Feb 2016, based on photos sent via email and an initial site visit. After another site visit this past weekend, we found the venue in a neglected state, certain areas (Chapel) were now fenced off and no longer available for us to use. An elderly gentleman on the premises proceeded to shout at us thinking we were loitering, yet we were being shown around by his staff. On Monday 1 Feb, I sent Yvette an email with a list of inquiries following the site visit. She took a day to reply in a rather abrupt and rude manner. Suddenly the rooms we requested were no longer available. We were never called to advise of the chapel no longer being available for the ceremony, to make an informed decision.She ignored certain questions & offered no secure facility in which to store our hired items. Our hired items must remain outside on the veranda.Today I sent another inquiry (under a diff name) for accommodation & a wedding - Yvette was a completely different person! Suddenly there were 2 rooms available again. We're disgusted by her attitude & misrepresentation of the establishment.Our event is in 24 days