Technical Department Manager and Staff

Good day customer service,

To Whom This May Concern:

I raised some issues after an installation of the alarm system at my premises and do not think my query was taken seriously. The gentleman I spoke to accused me to giving the installer the wrong information and blamed everything on me the client. Why would I make this an issue if I instructed the installer as he claims I did to his superiors and then they side with him. What are your security practices and why do installers not follow them if you have them in place? Please contact me customer service as I am very disappointed in the whole experience with your company. The gentleman that also called me interrupted me whilst I was explaining to them what instructions I had given the installer. The installer wrote all the information that was supposed to be meant for me the client and gave it to construction workers at my house and also explained to them how to change the pin etc... I have the piece of paper that had this information written down. Why would i instruct the installer to do this??? And then make it seem like I am the crazy person who did this. I thought employees in this industry would be more security conscious and not comprise a customer's home. Who else may be a victim to this security breach and their confidential information exposed???