Non Existent Security Service

Last night at around 23h30 someone reported the fence-jumper in the street I live in. Just after 00h00 my house alarm went off, indicating movement in my living room. Monitor Net phoned immediately to ask if everything was okay. I indicated that I was hesitant to unlock the security gate separating me from the living room for my own safety. I suggested that we should put the alarm back on again and then someone can come out if it triggers again. A while later the alarm went off again. Monitor Net phoned immediately to ask if they can send the security officer. I agreed and asked them to just walk around the house to see if they could see if someone has gained entry somewhere. Fifteen minutes later I phoned them to ask when the officer would be arriving. They said they couldn't reach him and can't give me an ETA. Finally after 25 minutes I heard a car stop. Monitor Net phoned me to say the officers have arrived. Within about 2 minutes of arriving I heard them drive off again without ever making contact with me or walking around the house. Maybe this is not the company you should consider if you are thinking of having your alarm linked to a security company. When an emergency arises you should be able to rely on your security company.