Great service to not yet official client

We are in the process of switching to MonitorNet from another security company. We have not yet even paid our first month's fee and our mobile apps have already been activated. On Friday 26 February I arrived home to find my garage door open. I immediately pressed my panic button (still linked to old security service) after 20 minutes of waiting for the security company to respond, I decided to see if the panic on my MonitorNet app worked, and pressed it. Within 5 minutes I had an officer at my premises. In the mean time my husband had already arrived home and ensured the property was secure. I met the MonitorNet officer at the gate and told him that everything was alright and explained that we are in the process of switching to MonitorNet. He asked if he could please come in to fami****ise himself with our property layout and risk areas as we are a new client. He took time to speak to my 3 year old who has been frightened by the gun of the officer, telling him that he is here to look after us. The MonitorNet officer then gave us his cell nr and said to call him if needed, he is the designated officer in our area. Well done Martin and MonitorNet