Bad Service

I'm a Client to Monitor Net. Their response when the alarm rings is up nothing. I've had numerous fights with them on the response issue to an extent that their security guys (especially white securities) do not talk to me. To them, I am not supposed to complain. Who do I think I am?? That's what one once said. He even told me to get another Company and that he will never respond again to our alarm as there is nothing to ***** anyway in my house.

You call the contact centre to complain, you get told that the complaint will be escalated to the manager and nobody comes back to you. I'm reporting these here as I'm tired of talking to them and they do not seem to value me as a client and they like protecting each other.

Recently my alarm was not working due to heavy rain and rang the whole night with remotes and panic buttons not working, the matter was discussed with the security on duty who only came after 30min, he indicated that he has sent the message to the office and somebody (technician) will be sent to check. Till today, nobody called or came. All is working but I do not know what was the problem. What if that happens in the future??

I now know that I'm only paying a bad service and even if I can go away, nobody may attend to my alarm or if they do come, they'll come at their time when all in the house is gone. I'm very frustrated. If there was another effective Competitor Company in our area, I would changed long time ago.