Wrong colour phone

<p>I'm really disappointed with the level of service I received when dealing with mtn insurance. </p> <p>I submitted a claim for my device which was damaged beyond repair to my surprise , when I was issued a new device I was not asked if I wanted the same colour device or other wise , they delivered a black device which I'm not happy with as I was using a rose gold phone as that is what I prefered. When I called mtn insurance to ask them to kindly rectify this, I was told that the colour of the device is not insured. Which doesn't make sense to me at all. I did not have to deal with this with nonsense with MTN SP. If I wanted a black phone I would have bought a black phone to begin with. Why do you not disclose to your clients that you do not insure the colour of the phone before happily taking their money monthly? I will be cancelling my insurance if this is not solved and I will advice my friends and family members to do the same. </p>