Worst service EVER!!

If it was possible, I'd give a zero rating. I took my phone in for repairs in Oct and I was told the repairs take between 5-7 business days, this was after I made a follow up call a week later because I had received no feedback from the insurer or the store about the status of my claim. The whole of November passes and still no feedback till I decided to call again only to be told the phone is irreparable and a voucher was sent in-store for me to get a new phone a week before said phone call. I asked the person I was talking to whether wasn't I supposed to receive any form of correspondence from the insurer about the outcome of my claim, instead he ignored the question and repeated what he had said. I went in-store to get my phone and I was told I was supposed to have received an email or SMS from the insurer, again I had to call the insurer. Your service is absolutely appalling and I will never recommend your company to anyone. In fact, I'll be cancelling the policy with you.