Worst insurer

It is with great disappointment and disgust that I am writing this review. I placed a claim with your company regarding a cellphone of mine on the 31st October. I followed all due process required of myself. Since then, I have been met with excuses, incompetence and a sheer lack of empathy for a paying customer. No one has reached out to me regarding this matter, I have had to travel to the store nearly every day to seek answers, only to be met with more ignorance and utter ineptitude and more incapacity. The way you treat customers would be laughable if it wasn't so sad. I would not even be surprised if I do not receive a response to this review, TFG leaving Finrite was the worst decision ever made. Maybe these delay tactics are a ploy to get me to tire and simply leave this matter be, well that will not be happening. Absolutely disgusting, I am going back to the store now, to be met with even more incompetence from your stuff, of that I am certain, sies.