TM
Thulani M
1 reviews | Active since Sept 2022
07 Feb 2025, 12:13
Worst device insurance ever
1 of the worst administrators of insurance its unfortunate that I had to deal with them through tfg insurance. Both companies have been busy with my claim for the past month or so and the both don't know if I have policy with them and they can't even check if the policy is active or not
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Replies (3)0
Replies (3)
Monitor Administrators's replyOfficial
07 Feb 2025, 13:55Dear Thulani Maseko ,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,
Monitor Administrators's reply07 Feb 2025, 13:55
Official
Dear Thulani Maseko ,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,
TM
Thulani M's updateReviewer Update
07 Feb 2025, 13:59After a month only now you decide to attend to my claim.
Unfortunately it's to late I want a refund on all my premiums and I will be reporting both you and tfg.
You guys claim that you don't know if the policy is active but you debited my account after I claimed and after varies attempts
Unfortunately it's to late I want a refund on all my premiums and I will be reporting both you and tfg.
You guys claim that you don't know if the policy is active but you debited my account after I claimed and after varies attempts
TM
Thulani M's update07 Feb 2025, 13:59
Reviewer Update
After a month only now you decide to attend to my claim.
Unfortunately it's to late I want a refund on all my premiums and I will be reporting both you and tfg.
You guys claim that you don't know if the policy is active but you debited my account after I claimed and after varies attempts
Unfortunately it's to late I want a refund on all my premiums and I will be reporting both you and tfg.
You guys claim that you don't know if the policy is active but you debited my account after I claimed and after varies attempts
Monitor Administrators's replyOfficial
07 Feb 2025, 15:43Dear Thulani Maseko, we place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,
Monitor Administrators's reply07 Feb 2025, 15:43
Official
Dear Thulani Maseko, we place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Best regards,