Worst customer service

Yoo, am so tired of the poor customer service I’ve been receiving lately, I so wish there was an insurance company that covers old devices. But I’ll make sur do don’t ensure with this company again when I get new devices, and I’ll make sure not to refer anyone again. Please tell me how can I log a claim on the 1st and to date nothing has really been done. I guess this will take atleast a month or more to get resolved. On the first I logged a claim I got 1 missed call few days later and that was it. I decided to call them and I was told they don’t have my ID copy. I’ve been their client since 2016 but they don’t have my ID, the same ID that I attached when submitting a claim. I then sent it on the 8th. After sending the ID I kept asking for feedback and no one bothers to respond. Yesterday I was told there’s Information missing, after I was told they only need my ID and no one has bothered to call me and advise what information is missing. I’ll make sure to spread the word about your ****ty service