Worst

The worst insurance company!! My cellphone insurance claim got resolved but that's only because I had to go back and forth, calling them and emailing them every single day! Firstly when I collected my new cellphone, I could only get a cellphone to the value of 5299 and the only phone available was a phone that was 4999,meaning there's still a R300 balance that I can't even use!! And the store advised me that Monitor would call me regarding the new phone that I've collected but nothing

Secondly, even. Though I no longer have the honor x8, I am still being charged the cellphone premium for the honor x8 yet I have downgraded to the honor x7

Last but not least, no one is contacting me regarding the any of the above, even though I have emailed Jabu, she then advised that she is no longer under tfg insurance and advised me to contact Camille which I have been doing but from getting out of office responses to no response at all, clearly states that she does not want to assist as I've sent her multiple emails asking for assistance and now that I have mentioned that I wanted to cancel the insurance, I also received a swift response. If this really how they treat their customers?? All I needed to know was what will be happening with the remaining 300 and insuring the new phone