Where is my phone?! MTN Insurance

<p>Firstly, it took me weeks to get my claim processed and only on the 22nd of April when I threatened with the Small Claims Court, did they quickly process it. </p> <p> </p> <p>On the 9th of May my iPhone 7 was finally ollected in Cape Town for a screen replacement. Firstly, I gave them my home address and the courier still went to my work address and they had to then come to my house later to collect it. </p> <p> </p> <p>Then I was told it will take 3 weeks. It's been 5.5 weeks and I still don't have my phone. Last week, around the 5th of June, I was asked for my personal passcode for my phone so that they could check my camera. This is absolute nonsense as you can access the camera from the lock screen. I told them I won't give it to them. Then they said they will then courier the phone back to me to be by me on Thurday the 7th of June. On Friday the 8th of June I phoned them to ask where the phone is and they said it is on it's way to me. I said why has nobody phoned me yet to ask where and when to deliver the phone and the operator said maybe the phone is not on the way yet, but it should be there by Monday the 12th of June. It's Thursday the 15th of June and no phone call or phone!<br /><br /></p> <p>Where is my phone?? It's just weird that someone from the repair centre would phone me and tell me that the phone is lying on their desk and they want my passcode and then when I complain about it, my phone goes missing. </p> <p> </p> <p>Do I have reason to worry?</p> <p> </p> <p>Please contact me urgently. I don't have a claim number and I can't leave my cellphone number here so please responde here so that we can get some clarity on the matter and get my phone returned to me ASAP. </p> <p> </p> <p>Thanks, </p> <p>AJ Henning</p> <p> </p> <p> </p>