Very disappointed

1. You have to phone 2 days in a row as they don't send out claim forms on day one. 2. The don't give feedback within one day as promised. 3. When you call, they tell you that they haven't received your claim and the specific lady don't have access to the mailing list . Then all of sudden she has access and finds the email you have send days before. 4. They phone you days later to tell you the claim was approved. You must pay access, when you asked about the proses you get told to pay and some one will call you 5. You make the payment send the proof, and then get phoned days later again and get told they don't accept proof of payment it must be a pdf. 6. I phoned back and said your sms don't say pdf , I have paid and send proof of payment. After a big argument I get told they will send it to the banking division to try and find the payment, this after they received proof of payment on email. 7. Days later no feedback........