ML
Mogau L
1 reviews | Active since Jul 2015
20 Oct 2022, 11:46
Utter nonsense
Claim number TFGMA***/1 my son bought a cellphone for his younger brother, unfortunately the phone was lost while it was in possession of the younger brother who is on grade 8. He claimed from the insurance which is up to date to his surprise, he was told that he did not register the younger brother on the insurance as the main user of the phone. This is a real nonsensical reason that I have ever heard from an insurance, according to my knowledge you can decline to compensate a claimant in case where the registered Sim card was not in use at the time of loss. I want parents and siblings who intend to buy cell phones for their children to choose correctly the insurance companies. This is not the kind of **** my son signed for and all of this is nonsense to me as a parent who is been buying cellphones for my sons for the rest of my active economic life.
Helpful (0)
Replies (2)0
Replies (2)
Monitor Administrators's replyOfficial
20 Oct 2022, 12:27Dear Mogau,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Supervisor for urgent attention to your matter.
Monitor Administrators's reply20 Oct 2022, 12:27
Official
Dear Mogau,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Supervisor for urgent attention to your matter.
ML
Mogau L's updateReviewer Update
21 Oct 2022, 11:37The worst respond that I got yesterday after narrating what happened in store, the sales person advised my son not to write the details of the younger brother because he was not the account holder and he is not of legal age to enter into any contract. He also just gave him the document and said sign here is for insurance, without giving him an opportunity to read through the contract and that us what us done to innocent customers who do not know their right to information. I was asked to go to the store to ask a letter that can confirm that they did not follow the procedure they failed to disclose all the terms and conditions of the contract. I refused to do that because I will be naive to ask such letter from the store, I don't believe that a person in their normal sense they can acknowledge that they mislead the client.
Today i received a call that the claim will remain rejected because all the documents proves that he entered into a contract that he understood, they rely on the signature and they don't care about the story that was narrated, the singnature is the only proof and they are not willing to enage in further investigation on the matter, as i requested that maybe the should appoint a person who can go with us to the and hear both sides of the story because now is our story against the store. According to them the sales representative cannot be blamed for ********* behavior and they cannot be held for their omission in this whole matter.
It' a pity that's what happens in stores they care about the number of sales made and they do not advise customers about their rights and in such situation is not easy to prove that there was an omission,because the transaction or interactions are not recorded like in the telesales whereby customers are protected by ectronic communication and transaction act.
I can say to clients not to fall prey to this scavenger of a company which prey on innocent people. My son only learned later when he was busy with the claim that there is a lot of complaints and bad reviews against Monitor Administrator's and unfortunately there's nothing much can be done by sakes representatives and employees of TFG.
Today i received a call that the claim will remain rejected because all the documents proves that he entered into a contract that he understood, they rely on the signature and they don't care about the story that was narrated, the singnature is the only proof and they are not willing to enage in further investigation on the matter, as i requested that maybe the should appoint a person who can go with us to the and hear both sides of the story because now is our story against the store. According to them the sales representative cannot be blamed for ********* behavior and they cannot be held for their omission in this whole matter.
It' a pity that's what happens in stores they care about the number of sales made and they do not advise customers about their rights and in such situation is not easy to prove that there was an omission,because the transaction or interactions are not recorded like in the telesales whereby customers are protected by ectronic communication and transaction act.
I can say to clients not to fall prey to this scavenger of a company which prey on innocent people. My son only learned later when he was busy with the claim that there is a lot of complaints and bad reviews against Monitor Administrator's and unfortunately there's nothing much can be done by sakes representatives and employees of TFG.
ML
Mogau L's update21 Oct 2022, 11:37
Reviewer Update
The worst respond that I got yesterday after narrating what happened in store, the sales person advised my son not to write the details of the younger brother because he was not the account holder and he is not of legal age to enter into any contract. He also just gave him the document and said sign here is for insurance, without giving him an opportunity to read through the contract and that us what us done to innocent customers who do not know their right to information. I was asked to go to the store to ask a letter that can confirm that they did not follow the procedure they failed to disclose all the terms and conditions of the contract. I refused to do that because I will be naive to ask such letter from the store, I don't believe that a person in their normal sense they can acknowledge that they mislead the client.
Today i received a call that the claim will remain rejected because all the documents proves that he entered into a contract that he understood, they rely on the signature and they don't care about the story that was narrated, the singnature is the only proof and they are not willing to enage in further investigation on the matter, as i requested that maybe the should appoint a person who can go with us to the and hear both sides of the story because now is our story against the store. According to them the sales representative cannot be blamed for ********* behavior and they cannot be held for their omission in this whole matter.
It' a pity that's what happens in stores they care about the number of sales made and they do not advise customers about their rights and in such situation is not easy to prove that there was an omission,because the transaction or interactions are not recorded like in the telesales whereby customers are protected by ectronic communication and transaction act.
I can say to clients not to fall prey to this scavenger of a company which prey on innocent people. My son only learned later when he was busy with the claim that there is a lot of complaints and bad reviews against Monitor Administrator's and unfortunately there's nothing much can be done by sakes representatives and employees of TFG.
Today i received a call that the claim will remain rejected because all the documents proves that he entered into a contract that he understood, they rely on the signature and they don't care about the story that was narrated, the singnature is the only proof and they are not willing to enage in further investigation on the matter, as i requested that maybe the should appoint a person who can go with us to the and hear both sides of the story because now is our story against the store. According to them the sales representative cannot be blamed for ********* behavior and they cannot be held for their omission in this whole matter.
It' a pity that's what happens in stores they care about the number of sales made and they do not advise customers about their rights and in such situation is not easy to prove that there was an omission,because the transaction or interactions are not recorded like in the telesales whereby customers are protected by ectronic communication and transaction act.
I can say to clients not to fall prey to this scavenger of a company which prey on innocent people. My son only learned later when he was busy with the claim that there is a lot of complaints and bad reviews against Monitor Administrator's and unfortunately there's nothing much can be done by sakes representatives and employees of TFG.