Unprofessional

So I went to the tfg store on Friday 15.12.23, to make the cellphone claim, I was advised that the claim will be sent through on the way but because it was a public holiday, with the weekend approaching, the claim will only be submitted by the 18th, today is the 20th and I have not received any form of communication whether it's via sms or email stating that Monitor has received my information regarding the claim.

I have sent an email on Monday past and again today but with no response.

I have even called monitor but no response either.

I need to know what is happening as I do need a phone, if I atleast knew what was happening regarding the claim then I would have been at ease, but I dnt even know if monitor has received my claim details . And I need to know how long this will take???