1 reviews | Active since Jul 2023
Unpaid claim since last year April
Last year in April I reported my lost cellphone and tablet and they made me to wait till October then I received 1 claim approval for the cellphone. And till today I'm still waiting for the approval of tablet claim.
When I'm contacting Foschini customer service they direct me to new administrators which is Monitor. And I also went back to the store that I made claims with (Exact Store, Stanger) to re-submit the claim form for tablet because they say I was supposed to fill different forms not one.
And now I'm told that to them it appears as a late report and they do not pay for late reported claim, yet it was last year April when I went to Exact to claim my lost gadgets.
What really hurts the most is that till today the insurance keeps on taking their monthly premiums R75,50 per gadget. I view this as ***** because I did not ask for insurance after receiving my cellphone 6 months later and tablet claim still pending, why am I still paying for the insurance? Why don't you pay me back my monthly premiums from April last year so that I can buy myself a tablet that you're failing to replace?
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.