Unnecessary delays!!Worst service ever!!

The claim was initiated at Markhams festival mall on the 31 January 2025. I only received a text message confirming receipt of the claim only on the 20 February 2025, almost a month later!!!.I then spoke Nqobile who advised that since I the phone i had was dual sim I had to block the sim/phone with my service providers one of them being Rain.She further went on to say she is ware that Rain does not block the SIM cards/phone but I must get the information in writing from Rain plus a second affidavit from the police station-failure to do so ,My claim will not be rejected but it will prescribe.I asked why not reject it and no answer was given. I’m guessing they do not want to deal with the ombudsman.A letter from Rain will not blacklist the phone ,Vodacom(my other service provider) has already blocked the phone. They do not have a manager on the floor as per Nqobile and the other Nqobile who is supposed to be Team leader don’t know who handles complaints in the company she works for!!! Is me having to wait almost a month for my claim to be processed not enough? Will the letter from rain somewhere with some magic be able to block the phone for the second time? And why should I supply this *********** administrators information that they have already? Can someone who is patient enough to not drop the phone on their paying customer ear contact me ASAP , hopefully with the news that my claim had been finalised. There is absolutely no reason as to why this claim is not finalised.There is no good reason for further delays.