1 reviews | Active since May 2012
Unlimited Dissatisfaction Guaranteed
Dear Mr Price & Monitor SA
First email for a claim sent on Friday 31 May. Follow up email sent on the 4th of June. HelloPeter complaint submitted on the 4th. No call backs from either you or Monitor SA. I contact Monitor SA yesterday the 5th to find out why I haven't heard anything from them. Only when I called them was the claim registered. The agent that registered the claim called me back later in the day, to inform me that they are waiting on Mr Price to confirm that my policy payments have been made. Today is the 6th of June almost a week since I sent in my claim, Monitor SA again didn't bother to call me or send an update on email/sms or via smoke signal. Mr Price has not confirmed my policy payments. Mr Price has not attempted to call me to get to the bottom of the matter. I look forward to canceling my policy in the near future, both Mr Price and Monitor SA have left a lot to be desired.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
A total of a week just to get the claim approved, without my numerous follow up we wouldn't have reached this point. Now I wait almost another week for the device to be delivered.
A total of a week just to get the claim approved, without my numerous follow up we wouldn't have reached this point. Now I wait almost another week for the device to be delivered.