Unhappy client

Dear helloPeter I wrote a review about the service that was not render correctly by Monitor administration,after the review they contacted me about outstanding documents of which I rectify the mistake and send them back on the 6 February till today they have not communicated with me ,when I call they tell that I still hv to rectify certain documents of without me contacting them I wouldn't have known that I hv to send in other information,the call centre told me they is nothing she can do about my claim,when I ask why they're not communicating with me as the client,I've lodged my claim on the 8 Jan up to date no proper communication or response to my unhappy client