Unhappy client

Hi my name is ***hrodien an im a client of the tfg group. I would like to express my frustration towards the tfg group in regards to my cellphone claim which, I've been paying for the last 7years.I have been in and out the American swiss store in Greenacres for a month almost every second day an ask them to follow up on my claim, which they gladly did by phoning the "Monitor" claims departmant of tfg regarding this matter and whenever we phoned Monitor we spoke to 4 different consultants including 1 superviser which i will provide the dates and time of contact made with personal documents of the claim.This claim is the first of my nature where i had to provide 2 affidavits from the South African police services.The issue arised after i lost my cellphone i then went to store and told them about what happened an they provided me with a claim form which i complete an requested imei number from tfg because of the box and slip which i no longer had, they sent me a document with no imei number which stated imei number "NOT APPLICABLE" we then phoned the claims department and told them about this, they then "INSTRUCTED" us to submit all the documents we have throught to the MONITOR ADMINISTRATORS which we did aswell.In conclusion i dont feel happy about this cause i have been playing for 7 years and whenever i paid late they called me every half an hour including during the Covid period when there stores was kept close.