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Palesa M

1 reviews | Active since Jul 2024

13 Aug 2024, 09:01

Unhappy and dissatisfied

I would not advice using this insurance offered by TFG. I bought an Apple iPhone 11 in October 2023 for R10 500 and I lost it in June 2024. I submitted a claim and I wanted to purchase the same iPhone 11, the iPhone now retails for R11 999 at the same store and I wanted to top up, I was then told that it was not allowed and had to choose a different phone that was the same amount I had insured for. I then asked them to give me the cash where I could buy the same phone elsewhere and they said that too is not allowed. So, I would not recommend this insurance, I am going to move my insurance to Naked.

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Replies (6)
Monitor Administrators
Monitor Administrators's reply13 Aug 2024, 09:09
Official
Dear Palesa Motshoene, 
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant
Team Leader and Supervisor for urgent attention to your matter. 
PM
Palesa M's update13 Aug 2024, 11:45
Reviewer Update
Are they going to help me resolve this matter?
Monitor Administrators
Monitor Administrators's reply14 Aug 2024, 09:39
Official
Thank you for contacting us! We place the quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem. If you may require any further assistance please email your details through to *** so we can look into this for you.
PM
Palesa M's update14 Aug 2024, 10:43
Reviewer Update
What was the solution they provided?
Monitor Administrators
Monitor Administrators's reply14 Aug 2024, 11:02
Official
Dear Palesa, please note that our team has been attempting to contact you and will do so again shortly to assist you with your query.
PM
Palesa M's update14 Aug 2024, 11:09
Reviewer Update
Thanks.