NT
Namhla T

1 reviews | Active since Oct 2019

01 Aug 2022, 07:04

Unauthorized debit order

I have been trying to get them to contact me since July 20th so they can cancel my insurance as they said it was cancelled in June. Still no response.

0
Replies (3)
Monitor Administrators
Monitor Administrators's reply01 Aug 2022, 08:27
Official
 Dear Angry C, 
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we do see that your Policy has been cancelled however we have emailed the relevant Team Leader and Supervisor for a response to your matter.. 
NT
Namhla T's update01 Aug 2022, 08:31
Reviewer Update
I need the debit order of July to be reversed. It was not supposed to go through. Reverse it.
Monitor Administrators
Monitor Administrators's reply01 Aug 2022, 09:34
Official
Good day Angry C, thank you for your response. We have emailed the relevant Team Leader and Supervisor for assistance and a response to your matter. Thank you