Terrible customer service

They sent me massages days after my claim was lodged to call them, when I got a chance to call yesterday, no one advised that I needed to go do another affidavit while the initial one has all the details. When I called today and asked to speak to Lizelle, a Nhlakanipho Ngema decided to ignore my request and asked for my ID number, that's when I advised that I won't be able to provide another affidavit as all the details required are on the initial one, he advised that my claim will be rejected and when I asked to speak to the supervisor I was told they were in a meeting, I was on the call for 47 minutes 27 seconds waiting on the supervisor to take the call and some Nomaxisibe who claimed to be a 2IC just took the call when I never asked to speak to her, she insulted my intelligence and was being sarcastic to a point that I sweared on the call which was not my intention but her provoking me to that point and when I asked for her surname she said she was not allowed to provide me with one. This is not the first time I've had a bad experience with this Insurance company and everytime one has to log a claim there's run arounds where I the customer has to be calling all the time before services are rendered, there is absolutely no need for me to provide a 2nd affidavit and do not have the time to go get one as I have my life's constrains, should they not process my claim, I will be taking the matter to ombudsman and will require every last cent paid into this insurance as well as, the airtime I used to make contact as for Otto Magwaza who is said to be the supervisor, you can do more for your customers like sparing a minute from your meeting to listen to your customers needs, furthermore your consultants really require training as they are rude and don't know what good customers service is. Nomaxisibe needs to removed from her role as 2IC she has no manners whatsoever and will never take your company to anywhere with her attitude.