MG
Melissa G
1 reviews | Active since Dec 2021
16 Jan 2025, 09:32
Tedious and Pathetic Claiming process
Such a tedious process to process a claim through Monitor Admistrators for my cellphone. Claim was reported on the 04.01.2025, every time i call in to follow up i am told that documents are either not clear or outstanding, when i have sent everything. I called in today and was told that documents are now in order which was sent on the 09.01.2025 and they now have to wait for premiums which is another 2 - 24 hours. No one bother to advise of outstanding documents or provide feedback on what is going on with the claim.
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Replies (3)
Monitor Administrators's replyOfficial
16 Jan 2025, 09:37Dear Melissa Govender,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply16 Jan 2025, 09:37
Official
Dear Melissa Govender,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
MG
Melissa G's updateReviewer Update
16 Jan 2025, 10:50Thank you for resolving my claim so quickly, I received an sms to say claim has been approved. I have paid the excess fee and sent proof of payment to Ibrahim as per his request.
MG
Melissa G's update16 Jan 2025, 10:50
Reviewer Update
Thank you for resolving my claim so quickly, I received an sms to say claim has been approved. I have paid the excess fee and sent proof of payment to Ibrahim as per his request.
Monitor Administrators's replyOfficial
16 Jan 2025, 10:55Dear Melissa Govender, Thank you for taking the time to share your experience with us! All the best to you and we look forward to assisting you in future.
Monitor Administrators's reply16 Jan 2025, 10:55
Official
Dear Melissa Govender, Thank you for taking the time to share your experience with us! All the best to you and we look forward to assisting you in future.