Sub Par Service from Another Durban Call Centre

<p>To my fellow consumers</p> <p> </p> <p>Where to begin to alert you of the subpar service which Monitor Administrators is offering after they received the MTN Insurance contract tender. I'm disappointed in the tenderpreneurship which has taken place, but what more can be expected from MTN that paid a hefty fine in Nigeria for their reckless actions and plain disregard for the law. Now, Monitor Administrators has come forth with no better standards.</p> <p> </p> <p>As directors, Murray Wright and Don Tocknell, should have at least tested their own services before taking on such a big client as MTN. Monitor’s Voice Over Internet Protocol is so bad, only every third call can be of justifiable sound quality. I would be embarrassed to place my name all over my website and contract such bad service on behalf of such a big international company like MTN.</p> <p> </p> <p>Then whats more, one agent can find my policy but cant hear me because of Monitor's bad telephone lines and then the next agent who can hear me can't find my policy. A simple proof of payment isn't loaded on the system after 24 hours.</p> <p> </p> <p>After three weeks of sending my phone to the repair centre from an MTN store, I received it back saying MTN Insurance, underwritten by Guardrisk, brokered by Pinnacle Marketing, which is administered by Monitor Administrators has changed the procedures and will collect my phone from me in person. For three weeks MTN Insurance/Gaurdrisk/Pinnacle Marketing/Monitor Administrators left my phone collecting dust only to inform me "my claim was approved but we collect it directly from you and then send it back to the repair centre. Yes My Fellow Consumers, the same repair centre which it was sent to originally, but returned because the consumer's insurance premiums can be wasted.</p> <p> </p> <p>They used the excuse “we only took over last week” but a quick Google search says its been a month now.</p> <p> </p> <p>Dear MTN, since you replaced your service provider and since my contract with you is in the “please upgrade so we can keep you for another two years” period, I might consider changing service provider myself if you can’t do the job properly. I’ve been a customer for 8 years, maybe its time for a change.</p>