1 reviews | Active since Jan 2017
SHOCKING SERVICE 3 months wait for a Claim
<p>In October last year I started the process of trying to get a claim done with MTN the below was my experience step by step I will now be going to the SAPS to report them and get a ******** case against them for theft </p> <p> </p> <p>1. App**** for a claim end of October 2016 <br />2. Took them 2 months to get my claim lodged despite NUMERIOUS calls and emails back and forth<br />3. The excuse I got was that Autopage was taken ove by MTN - no excuse !<br />4. I have all the emails to back the above up with dates<br />5. The finially collected my phone is Decemeber 2 months later - I was told its now policy to collect phones you cannot drop them off anylonger</p> <p>6. December came and went January has come and gone.</p> <p>7. Finially late Decemebr I got someone to lok at and sort the claim out, I though thank goodness and thought that was the end of my troubles if I only knew better !!!</p> <p>8. Mid Jan I was told the claim was approved and I was to pay R150 excess which I did and was assured I could then pick my phone up !!</p> <p>9. Yesterday Saturday the 28th of Jan I got the below email:</p> <p>ood day Andrew</p> <p> </p> <p>I do apologize the day I was attempting to assist you when you could not obtain the autopage documents .</p> <p> </p> <p>I quoted you MTN excess instead of Autopage excess , I do apologize but as per your policy agreement with Autopage your excess should have been R1050 as you have already paid in R150 all that is outstanding is R900 .</p> <p> </p> <p>I am truly sorry .</p> <p> </p> <p>Please pay in excess and I can proceed with this claim .</p> <p> </p> <p>Also could you confirm do you still have the device with you or which store was it left at ?</p> <p> </p> <p>Thanks</p> <p> </p> <p><br />Best Regards,</p> <p>Lynette Pillay</p> <p>Claims Administrator - Volume Risk</p> <p>T+27 31 ********** F+27 31 ********** :: ********** :: **********</p> <p> </p> <p>As you can now imagine Im horrified as they not only messed up the excess but the clearly have no idea where my phone is or that they even collected it </p> <p> </p> <p>Im at a loss as to wht to do MTN or anyone for that matter should not be allowed to get away this BAD BAD servcie its shocking</p> <p>Andrew Parsons</p> <p> ********** 277</p> <p> </p>