HN
Hlumelo N
1 reviews | Active since Nov 2022
07 Mar 2023, 14:50
**********!!!!!!!!!!! I have been waiting for 5 months.
Monitor and TFG do not care! I have been waiting for the finalization of my claim for 5 months. I have been without a laptop for 5 months, I have to call and email and get a run around. I have never had them following up. My last email was 2 days ago and I still do not have a response. My premium is deducted monthly without fail. This claim was filed in October 2022, we are currently in March 2023.
Helpful (0)
Replies (3)0
Replies (3)
Monitor Administrators's replyOfficial
07 Mar 2023, 16:17Dear Hlumelo,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply07 Mar 2023, 16:17
Official
Dear Hlumelo,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
HN
Hlumelo N's updateReviewer Update
09 Mar 2023, 08:36Almost 48 hours later, I am still waiting for feedback or a response to my email.
HN
Hlumelo N's update09 Mar 2023, 08:36
Reviewer Update
Almost 48 hours later, I am still waiting for feedback or a response to my email.
Monitor Administrators's replyOfficial
09 Mar 2023, 12:25Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem.
Monitor Administrators's reply09 Mar 2023, 12:25
Official
Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem.