1 reviews | Active since Sept 2015
Refund of debits made on my account
I have been phoning monitor for 2 months regarding my refund and they said they are busy wit it. Till today nothing and they don't even phone or send emails. I claimed for aa cellphone for the 3rd time and they said the contract is cancelled because I can only claim twice. They did not stop debiting my account since last year March 2024 to date. That's the reason I put a claim when I lost my cellphone. So I understood that I cannot claim and they will refund me for the debits. I have been waiting and have sent them copy of my ID, proof of banking details but nothing. Jarod Khan said he will update me but nothing. I am tired of phoning them with my airtime. I just want my money back and they must stop debiting my account.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.