TS
Themba S
1 reviews | Active since Aug 2022
15 Aug 2022, 19:30
Poor Service
I claimed for my lost cellphone on 17th of June, today is the 15 Aug and my claim is still pending, I've called the call center so many times and I've been receiving poor service from amateur consultants. I've been asking to speak to their superiors and I always get excuses, they can't even tell me where to complain. It's disappointing for such a big company such as TFG to be working with such a bad company, I'm canceling the insurance and closing my Foschin account, this was the worst experience
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Monitor Administrators's replyOfficial
16 Aug 2022, 07:59Dear Themba,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply16 Aug 2022, 07:59
Official
Dear Themba,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.