zK
zelda K
1 reviews | Active since May 2021
22 Nov 2022, 14:47
poor customer sevice
I'm so dissatisfied with poor service i got from Monitors administrators ,i submitted my claim for a damaged phone on the 10/11/2022 at Foschini Golden acre. i have been emailing monitor and no reply from them eventual i called them on Friday the 18/11/2022 only to be told that they are waiting for the updated information for the device from and they will get back to me on Monday .There was no feedback received from them I then today and was told the claim was approved but they still need to fetch the phone at Foschini Golden Acre so its almost 2 weeks but the phone its still at Foschini .
Helpful (0)
Replies (6)0
Replies (6)
Monitor Administrators's replyOfficial
22 Nov 2022, 16:04Dear Zelda,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply22 Nov 2022, 16:04
Official
Dear Zelda,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
zK
zelda K's updateReviewer Update
24 Nov 2022, 10:41this is the 2nd day since the complaint has been forwarded to the relevant department but still no feed back from Monitor and this so frustrating as this claim was lodge on the 10/11 already
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zelda K's update24 Nov 2022, 10:41
Reviewer Update
this is the 2nd day since the complaint has been forwarded to the relevant department but still no feed back from Monitor and this so frustrating as this claim was lodge on the 10/11 already
zK
zelda K's updateReviewer Update
25 Nov 2022, 11:19this is so pathetic , i lodge in a claim on the 10/11/2022 and today its the 25/11/2022 and the issue has not been resolved ,it took monitor a week and 2 days to approve the claim only after i have contacted them to do follow up ,on Tuesday the 22/11/2022 when i called them i was advised that they will be picking up the device from the tfg store .There was no feedback from them until yesterday when they advice that the phone was only collected from the store yesterday. This is so so frustrating as the paying customer i feel as if Monitor don't care about us .
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zelda K's update25 Nov 2022, 11:19
Reviewer Update
this is so pathetic , i lodge in a claim on the 10/11/2022 and today its the 25/11/2022 and the issue has not been resolved ,it took monitor a week and 2 days to approve the claim only after i have contacted them to do follow up ,on Tuesday the 22/11/2022 when i called them i was advised that they will be picking up the device from the tfg store .There was no feedback from them until yesterday when they advice that the phone was only collected from the store yesterday. This is so so frustrating as the paying customer i feel as if Monitor don't care about us .
zK
zelda K's updateReviewer Update
25 Nov 2022, 11:26on top of everything i still need to pay access fee once the device has been fixed whereas i have lost income due to them hence i can not work when I'm not in the office .
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zelda K's update25 Nov 2022, 11:26
Reviewer Update
on top of everything i still need to pay access fee once the device has been fixed whereas i have lost income due to them hence i can not work when I'm not in the office .
Monitor Administrators's replyOfficial
25 Nov 2022, 11:57Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team is assisting you.
Monitor Administrators's reply25 Nov 2022, 11:57
Official
Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team is assisting you.
zK
zelda K's updateReviewer Update
25 Nov 2022, 16:08Im not sure if i understand when you state that the claim has been reviewed hence i have not received any positive feedback from your company .As a person who also deals with customer this claim should have been finalized .In my opinion if Monitor administrator do not change they way they handling claims or queries the company will be loosing business .
zK
zelda K's update25 Nov 2022, 16:08
Reviewer Update
Im not sure if i understand when you state that the claim has been reviewed hence i have not received any positive feedback from your company .As a person who also deals with customer this claim should have been finalized .In my opinion if Monitor administrator do not change they way they handling claims or queries the company will be loosing business .