Poor Customer Service

I have had a terrible experience dealing with this underwriter for game stores. I reported my lost cellphone on the 2nd of February 2026, and i have had to be the one who is always requesting the status of my claim, only to be sent from pillar to post, communication is poor. I was told that game stores should have stamped my proof of purchase reprint, only after i enquired about the claim. I had the receipt stamped and no response to even acknowledge receipt from Monitor Administrator. I again requested an update but no response. This has been a frustrating experience dealing with Monitorsa! I definitely will not be insuring with game because of their underwriters!! Poor, Poor Service! I called the number provided for queries ***), since they do not respond to my email requests for updates on my claim, even this just proved to be a waste of my airtime, as i never got through to consultant, after 3x failed attempts!