GM
Greace M
1 reviews | Active since Oct 2019
22 Aug 2022, 13:36
Poor customer service
I bought my phone in February and took out insurance. In May I queried as they did not deduct any installments for the insurance,I was reassured that they had a backlog and phone was covered should anything happened.
On the 11 August I took my phone in for repairs. I just called the store and they advised the phone has still not been collected.
I need my phone ASAP, could someone please contact me urgently.
I was advised claim is with Monitor.
Helpful (0)
Replies (8)0
Replies (8)
Monitor Administrators's replyOfficial
22 Aug 2022, 14:27 Dear Greace,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us 1-3 working days so we can look into this for you.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us 1-3 working days so we can look into this for you.
Monitor Administrators's reply22 Aug 2022, 14:27
Official
Dear Greace,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us 1-3 working days so we can look into this for you.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us 1-3 working days so we can look into this for you.
GM
Greace M's updateReviewer Update
23 Aug 2022, 10:41Someone called me from Monitor Administrators only to tell me the claims is being process however cant confirm when the phone will be collected form the store or when I can expect the phone back.
I would not recommend anyone to use the insurance offered when buying a phone cash from the Tvg group.
How do you not know how long it will take? This cant be the 1st claims that they process.
All my questions had the same answer "I don't know and I cant say"
I need answers ASAP. DO NOT LET SOMEONE CALL ME UNLSESS THEY HAVE ANSWERS CAUSE THAT CALL BACK MEANT NOTHING.
I would not recommend anyone to use the insurance offered when buying a phone cash from the Tvg group.
How do you not know how long it will take? This cant be the 1st claims that they process.
All my questions had the same answer "I don't know and I cant say"
I need answers ASAP. DO NOT LET SOMEONE CALL ME UNLSESS THEY HAVE ANSWERS CAUSE THAT CALL BACK MEANT NOTHING.
GM
Greace M's update23 Aug 2022, 10:41
Reviewer Update
Someone called me from Monitor Administrators only to tell me the claims is being process however cant confirm when the phone will be collected form the store or when I can expect the phone back.
I would not recommend anyone to use the insurance offered when buying a phone cash from the Tvg group.
How do you not know how long it will take? This cant be the 1st claims that they process.
All my questions had the same answer "I don't know and I cant say"
I need answers ASAP. DO NOT LET SOMEONE CALL ME UNLSESS THEY HAVE ANSWERS CAUSE THAT CALL BACK MEANT NOTHING.
I would not recommend anyone to use the insurance offered when buying a phone cash from the Tvg group.
How do you not know how long it will take? This cant be the 1st claims that they process.
All my questions had the same answer "I don't know and I cant say"
I need answers ASAP. DO NOT LET SOMEONE CALL ME UNLSESS THEY HAVE ANSWERS CAUSE THAT CALL BACK MEANT NOTHING.
Monitor Administrators's replyOfficial
23 Aug 2022, 11:29Dear Grace,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply23 Aug 2022, 11:29
Official
Dear Grace,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
GM
Greace M's updateReviewer Update
25 Aug 2022, 17:30So it took you 9 days to approve my claim after I had to make numerous phone calls.
Please advise how long it will now take for the phone to be repaired and ready for collection.
Worse customer service ever.
Please advise how long it will now take for the phone to be repaired and ready for collection.
Worse customer service ever.
GM
Greace M's update25 Aug 2022, 17:30
Reviewer Update
So it took you 9 days to approve my claim after I had to make numerous phone calls.
Please advise how long it will now take for the phone to be repaired and ready for collection.
Worse customer service ever.
Please advise how long it will now take for the phone to be repaired and ready for collection.
Worse customer service ever.
Monitor Administrators's replyOfficial
26 Aug 2022, 09:04 Good day Grace,
Thank you for your feedback, we have emailed the relevant Team Leader and Supervisor for you to be advised further.
Thank you for your feedback, we have emailed the relevant Team Leader and Supervisor for you to be advised further.
Monitor Administrators's reply26 Aug 2022, 09:04
Official
Good day Grace,
Thank you for your feedback, we have emailed the relevant Team Leader and Supervisor for you to be advised further.
Thank you for your feedback, we have emailed the relevant Team Leader and Supervisor for you to be advised further.
GM
Greace M's updateReviewer Update
06 Sept 2022, 14:45Wow still not being resolved. I called the insurance company. Told my claim was approved. Yor when to American Swiss not only didnt they know how to process the claim
They looked confused.
Anyway they didnt have anything in my price range so i advised its fine i will pay the difderence only to be told I NEED TO LOOK AROUND AT OTHER STORES UNTIL I FIND 1 I THAT PRICE RANGE.*** I JUST WASTED AN HOUR OF MY LUNCH NOT TO METION AIRTIME.
IM not walking around looking for a phone in that price rage. Its either u replace my phone or just give my money back.
SOMEONE NEED TO CALL ME ASAP I REALLY HAD IT
They looked confused.
Anyway they didnt have anything in my price range so i advised its fine i will pay the difderence only to be told I NEED TO LOOK AROUND AT OTHER STORES UNTIL I FIND 1 I THAT PRICE RANGE.*** I JUST WASTED AN HOUR OF MY LUNCH NOT TO METION AIRTIME.
IM not walking around looking for a phone in that price rage. Its either u replace my phone or just give my money back.
SOMEONE NEED TO CALL ME ASAP I REALLY HAD IT
GM
Greace M's update06 Sept 2022, 14:45
Reviewer Update
Wow still not being resolved. I called the insurance company. Told my claim was approved. Yor when to American Swiss not only didnt they know how to process the claim
They looked confused.
Anyway they didnt have anything in my price range so i advised its fine i will pay the difderence only to be told I NEED TO LOOK AROUND AT OTHER STORES UNTIL I FIND 1 I THAT PRICE RANGE.*** I JUST WASTED AN HOUR OF MY LUNCH NOT TO METION AIRTIME.
IM not walking around looking for a phone in that price rage. Its either u replace my phone or just give my money back.
SOMEONE NEED TO CALL ME ASAP I REALLY HAD IT
They looked confused.
Anyway they didnt have anything in my price range so i advised its fine i will pay the difderence only to be told I NEED TO LOOK AROUND AT OTHER STORES UNTIL I FIND 1 I THAT PRICE RANGE.*** I JUST WASTED AN HOUR OF MY LUNCH NOT TO METION AIRTIME.
IM not walking around looking for a phone in that price rage. Its either u replace my phone or just give my money back.
SOMEONE NEED TO CALL ME ASAP I REALLY HAD IT
GM
Greace M's updateReviewer Update
06 Sept 2022, 22:55Stilll no response. I just checked online and saw nothing in that price range or similar to my previous phone. The only 1 is 100 more which i refused to pay at this cause after all the stress,depression and trauma I've been though its the least u could do.
If i don't have a phone by Friday im taking this further.
If i don't have a phone by Friday im taking this further.
GM
Greace M's update06 Sept 2022, 22:55
Reviewer Update
Stilll no response. I just checked online and saw nothing in that price range or similar to my previous phone. The only 1 is 100 more which i refused to pay at this cause after all the stress,depression and trauma I've been though its the least u could do.
If i don't have a phone by Friday im taking this further.
If i don't have a phone by Friday im taking this further.
Monitor Administrators's replyOfficial
07 Sept 2022, 08:07 Good day Grace,
Thank you for your feedback, we have emailed the relevant Team Leader and Supervisor for you to be advised further.
Thank you for your feedback, we have emailed the relevant Team Leader and Supervisor for you to be advised further.
Monitor Administrators's reply07 Sept 2022, 08:07
Official
Good day Grace,
Thank you for your feedback, we have emailed the relevant Team Leader and Supervisor for you to be advised further.
Thank you for your feedback, we have emailed the relevant Team Leader and Supervisor for you to be advised further.