MT
Maanda T
1 reviews | Active since Apr 2021
11 Oct 2022, 09:17
Poor communication
One has to constantly call them and find out status of the insurance claim. I paid in my excess that was required, sent confirmation and called them to ensure that they received it and was assured that my new phone order will be placed and I should have it within 3-5 working days and I have not heard anything from the provider. Called them again as usual since they are not proactive to advise customers if they having any issues and was given this story that they are waiting for the courier company to generate the tracking number. If I did not decide to call them clearly they were never going to inform me about this. I may have to wait for another 3-5 working days to receive a device.
Helpful (0)
Replies (6)0
Replies (6)
Monitor Administrators's replyOfficial
11 Oct 2022, 09:47Dear Maanda
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Monitor Administrators's reply11 Oct 2022, 09:47
Official
Dear Maanda
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, we have emailed the relevant Team Leader and Supervisor for urgent attention to your matter.
MT
Maanda T's updateReviewer Update
12 Oct 2022, 15:59I give up on. Yesterday I was promised that my device will be delivered today. It's almost COB, I had to do a follow up only to be told that the courier is expriencing problems, the delivery won't be made today, If I didn't call, I would have just waited and waited till Jesus come back. You are failing to communicate.
MT
Maanda T's update12 Oct 2022, 15:59
Reviewer Update
I give up on. Yesterday I was promised that my device will be delivered today. It's almost COB, I had to do a follow up only to be told that the courier is expriencing problems, the delivery won't be made today, If I didn't call, I would have just waited and waited till Jesus come back. You are failing to communicate.
Monitor Administrators's replyOfficial
13 Oct 2022, 09:52Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem. If you may require any further assistance please email your details through to *** so we can look into this for you.
Monitor Administrators's reply13 Oct 2022, 09:52
Official
Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received. We have reviewed your claim & can see our team has assisted you and provided a solution to the problem. If you may require any further assistance please email your details through to *** so we can look into this for you.
MT
Maanda T's updateReviewer Update
14 Oct 2022, 07:24Good day, I did receive help, A big thank you to PhilaSande Mark, for the quality of service she provided, I sincerely appreciate her efficient, gracious customer service, the level of detail and accountability she demonstrated.
MT
Maanda T's update14 Oct 2022, 07:24
Reviewer Update
Good day, I did receive help, A big thank you to PhilaSande Mark, for the quality of service she provided, I sincerely appreciate her efficient, gracious customer service, the level of detail and accountability she demonstrated.
MT
Maanda T's updateReviewer Update
14 Oct 2022, 07:26Good day, I did receive help, A big thank you to PhilaSande Mark, for the quality of service she provided, I sincerely appreciate her efficient, gracious customer service, the level of detail and accountability she demonstrated.
MT
Maanda T's update14 Oct 2022, 07:26
Reviewer Update
Good day, I did receive help, A big thank you to PhilaSande Mark, for the quality of service she provided, I sincerely appreciate her efficient, gracious customer service, the level of detail and accountability she demonstrated.
Monitor Administrators's replyOfficial
14 Oct 2022, 08:40Thank you Maanda for taking the time to share your experience with us! We are so happy to hear you were well taken care of during the claim process. Thank you again!
Monitor Administrators's reply14 Oct 2022, 08:40
Official
Thank you Maanda for taking the time to share your experience with us! We are so happy to hear you were well taken care of during the claim process. Thank you again!