Pathetic Service , Not a credible insurer.
I lodged a claim for a cellphone and apple watch that I got ****** on 3 July 2023. I don’t get any communication nor feedback instead when I call in they keep saying I must wait for 24-48hours the matter has been escalated to Management. I have never seen such a pathetic ****za shop insurance company. I wouldn’t recommend them to anyone , cause I have never seen such an institution that doesn’t take their brand serious.
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Replies (4)
Monitor Administrators's replyOfficial
14 Aug 2023, 07:35Dear Linda Hewana,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.
Monitor Administrators's reply14 Aug 2023, 07:35
Official
Dear Linda Hewana,
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.
Thank you for your feedback. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.
Monitor Administrators's replyOfficial
14 Aug 2023, 09:09Thank you.
Monitor Administrators's reply14 Aug 2023, 09:09
Official
Thank you.
's updateReviewer Update
28 Aug 2023, 16:20You’re still a pathetic insurance company. Maybe try selling chips and sweet.
's update28 Aug 2023, 16:20
Reviewer Update
You’re still a pathetic insurance company. Maybe try selling chips and sweet.
Monitor Administrators's replyOfficial
29 Aug 2023, 08:52Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received.
Monitor Administrators's reply29 Aug 2023, 08:52
Official
Thank you for contacting us! We place quality of our services & satisfaction of our customers as a priority & we are sorry to hear that you were not satisfied with the service you received.