SS
Sanele S
1 reviews | Active since Jul 2018
09 Jul 2018, 10:49
Pathetic and Unfair service
I had an insured device insured for 7500 paying around R103 pm for that cover. The problem is that they are forcing me to take a device (P10 Lite) that I don't want and it has a market value of +-R4000. And I want a P20 lite which costs about 5 ********** . I have tried all channels but no help. I have my policy documentation and communication emails from the consultants. All I want is a P20 lite, that's all.
My insured number is ********** 611.
If I do not get help here, I will go to social media and Ombudsman for Short term insurance.
I am so disappointed with your service.
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Monitor Administrators's replyOfficial
13 Nov 2019, 16:30Dear Sanele S, Thank you for your feedback. The profile which you logged your review on was unfortunately not our profile, this has now been brought to our attention and moved over to Monitor’s official profile. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.
Monitor Administrators's reply13 Nov 2019, 16:30
Official
Dear Sanele S, Thank you for your feedback. The profile which you logged your review on was unfortunately not our profile, this has now been brought to our attention and moved over to Monitor’s official profile. We are so sorry to hear about your experience. We would like to assist you in resolving any matter you may have, please may you email your details through to social(at)monitorsa.co.za and allow us an opportunity to look into this for you.