OMG!!! What Customer Service

<p>Good customer service is so lacking in ou Country and great customer service is rare. Being a person from the Hospitality Industry, I understand all to well about such and how we are treated. Here is my story...</p> <p> </p> <p>My cellualr device was ****** and trying to have it black listed by my cellular phone service provider was a night mare, lets not go there....more so i was meant to feel as if I was the ********. Now having to claim from Insurance. I though here goes ****. Logged my query...later was told declined. Ready to commite ****** and I called to query why....since having insurance 1st claim ever. M****ena Haigh...what a breathe of fresh air. Where do I start.... you listen to my query. Promised to check with Supervisor, even did follow ups and called back as you promised you would. No passing the buck, was honest and to the point. Your customer service and telephonic manners are amazing. I have been so impressed and Madam your are an asset to you company. Yes my issues where resolved, that I am eternally grateful. SO Directors of Pinnacle or Monitor KZN, you have a gem of an employee...respect, treasure and value her, more so appreciate her commitment to your establishment</p> <p>Thank you M****ena Haigh, may you be blessed with great health and weath </p> <p> </p> <p> Mahendra Maharaj</p>